Faq

Thank you for choosing JDBIO! For international orders, please note that the estimated delivery time may vary depending on the destination. Generally, international shipping takes approximately 3 to 7 business days. Please be aware that unforeseen circumstances, such as customs processing, may cause slight delays. To track your order in real-time and obtain more accurate delivery information, you can use the tracking number provided on our website. We are committed to ensuring the safe and prompt delivery of your ordered products, and we appreciate your understanding and patience.

Order Received → Payment for Product Amount Completed → Product Preparation → Product Shipment

We currently accept payments through PayPal, WISE, and Payoneer.

Please enter the delivery address in English in the address field. It is essential to provide a contact number, as delivery may not be possible without it. Kindly ensure the accuracy of both the recipient’s address and contact number. Thank you.

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return process. Please review the following return policy guidelines:

Eligibility:
Items must be unused and in the same condition as received.
Returns must be initiated within 30 days of the purchase date.
Return Procedure:

Contact our customer support to request a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.
Include a copy of the original packing slip inside the package.
Refund Process:

Once the returned items are received and inspected, refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
Exchanges:

Exchanges for a different size or color are subject to product availability.
If the desired item is not available, a refund will be processed.

Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to a product defect or error on our part.

Exceptions:
Some items may not be eligible for return due to hygiene or customization reasons.
Final sale items are non-refundable.

Contact Us:
For any questions or assistance regarding returns, please contact our customer support.
Please carefully read and understand our return policy before initiating a return. We appreciate your business and strive to provide a positive shopping experience.

Contact e-mail : info@jdbio.com